PLEASE NOTE - THIS IS A 1 YEAR MATERNITY COVER POSITION ONLY About the Client: Our client has developed a reputation for high-quality lens and frames. Their customer relationships span many years which is a testament to their quality and service. The Customer Service Team strive to deliver customer satisfaction and to provide a timely response to any situation. Their goal is to make it easy for customers to recognise them as a preferred supplier. The company is part of a wider organisation, their network now has of over 7,200 stores, 39,000 employees.  Pay and Benefits: MATERNITY COVER  £30,000 per annum Life insurance - 3.5 times your salary Work within a small team (8-9 people) Share Save Scheme  Quarterly bonus  33 days holiday allowance (inc bank holidays) Job Scope As a Digital Tools Specialist part of the CRM & Digitalisation team you will make a big impact on the digitalization of the business to ensure that we continue to evolve our platforms for communication, sales and service. You will be a point of contact for the use of digital tools, developments, system faults and user queries, and a bridge between our Customer Service, IT and Digital corporate teams.  Responsibilities Involved in the overall strategy of increasing traffic to the website and/or other future digital projects; Evolving our B2B platforms to suit a changing environment to make them more valuable to our customers; Query management: investigate escalated issues from CIC and other departments Assist on user’s queries following troubleshooting guidelines; Accounts maintenance: activation and privileges management; Responsible for services initiatives and system maintenance updates to B2B customers; Update of digital platforms content/translations: labels, informational documents, transactional emails; Support to digitalization of legal agreements; Ticket management/Technical issues reporting; Integrate user requirements and possible solutions into the local process for improvements on the customer journey; Present solutions, ideas and recommendations that serves the user requirements; Participation on new functionalities training and conduct testing of developed functionalities; Document new developments suggestions and requirements for improving user experience; Be able to effectively communicate new services and functionalities to internal teams, assisting with training when necessary; Collaborate with key stakeholders and support other CIC departments to ensure an aligned approach to customer experience Must have Qualifications/Experience: Detail oriented person with great organizational skills able to manage multiple projects and stakeholders; Possess analytical and problem-solving skills to collect, interpret data, integrate new information to find patterns and achieve logical conclusions; Good communicator; Able to bring innovative ideas with research to improve the user experience online; Proactive. Have a proven track record of ‘making a difference’; Enjoy working in a fast-paced environment; Be comfortable delivering throughout the project lifecycle; Proven experience with B2B or B2C ecommerce platforms; Be technologically aware, showing knowledge of UX best practices, software and industry trends; Be comfortable with spreadsheets, data processing and reporting; Proficiency in Office and SAP. Knowledge of HTML, CSS and UI development tools would be a plus. You must be comfortable learning some IT Next steps: Apply with your CV or make a phone call & ask for Dan in the Nottingham office if you require any further information. When you've successfully completed this step you will receive a date to start with our client, usual turnaround time is a week. If this position is not the one for you, we have more great roles on our jobs page, why not take a look here