Sales Administration Office Manager Bradford £28,000 - £33,000 OFFICE BASED 37.5 HRS 23 DAYS HOLS PLUS BANKS My client, a Global manufacturer specialist, is seeking an Office Manager with the ability to manage a small team of 4 covering customer support, supply chain and customer communications in a fast-paced environment. To engage and motivate this team successfully to progress excellent customer service, administration and events/communications with their customers. You will be a versatile, adaptable Manager, experienced working within a similar position developing customer service and sales within a manufacturing or engineering business. I am looking for someone with a modern management approach, you will need to have a collaborative management style and the ability to empower your team through continuous up-skilling and coaching. Key Responsibilities: · Oversee the fulfilment of all customer orders within the business · Ensure the team are maximising revenue from existing customer accounts · Identify opportunities and methods that the team can use to initiate communications with customers for sales order development · Hands-on customer support and management of the team workflow. · Manage team one2ones and staff records. · Implement efficiencies with processes · Manage key customer accounts · Sales reporting for management Ideally, I will need you to have recently managed a similar team for a minimum of 2 years minimum. Key areas of the role which may be of interest – Ø Providing leadership and direction whilst objectively measuring and managing the performance of individuals - including motivating the team during periods of high demand, rewarding good service and the timely management of under-performance Ø Managing the demands of different teams and identifying the best resource for tasks Ø Handling challenging customers relationships to a positive outcome Have a collaborative management style - believes in training, development and coaching. Ø Versatile - can switch between tasks quickly and effectively Ø Excellent attention to detail and organisation skills Ø Confident leader, who isn’t afraid to be hands-on when needed A competitive salary is offered dependant on experience with a great holiday allowance, full product training, free on-site parking and pension. I look forward to hearing from you, thank you for taking the time to apply. Lisa FARR Associates Recruitment Specialist